Payment
All payment methods, invoices and VAT-free ordering.
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Payment methods
Which payment methods do you accept?
At checkout you'll see which methods are available for your country. We settle in euros.
- iDEAL — directly via your own bank, the standard in the Netherlands
- Bancontact — the standard in Belgium
- Klarna — pay later, consumers only
- PayPal
- Credit card — Visa, Mastercard, Maestro, American Express and Union Pay
- Apple Pay and Google Pay
- MobilePay
- On invoice — approved business customers only
- Card or cash — when collecting in Heerlen
We don't charge a surcharge for any payment method. The price you see in your cart is the price you pay — plus shipping, which you see before you check out.
Bank transfer is deliberately not on this list: we only offer it on the basis of a quote. See the question below.
Paying later with Klarna
Klarna pay-later is only available to consumers. Customers in the Netherlands and Belgium have a 30-day payment term.
How it works:
- Choose Klarna at checkout.
- Enter your details on the secure Klarna page. Klarna runs a quick credit check.
- Once approved, you complete the order.
- On dispatch you receive the invoice from Klarna. You then have 30 days to pay.
Klarna not working? That can be down to a billing and delivery address that don't match, a high order value, your age, outstanding Klarna invoices or a declined credit check. Klarna decides this independently; we have no influence over it and can't see the reason either. Choose another payment method in that case.
Questions about a Klarna invoice? Contact Klarna directly through the app or their customer service — they manage the payment, not us.
Can I pay by bank transfer?
We offer bank transfer only on the basis of a quote. It isn't a payment method you can select at checkout.
This mainly applies to larger or business orders, orders where transport has to be calculated separately, and deliveries outside the EU.
How it works:
- Email us which products and quantities you need, along with the delivery address.
- You receive a quote with the total price including transport.
- If you agree, we send a proforma invoice with our bank details and your order number.
- Once the payment reaches our account, your order goes out. Allow one to two working days for the bank to process it.
Always quote the order number with your transfer. Without it we can't match your payment and your order will sit waiting.
In a hurry, and it's a regular order? Choose iDEAL or Bancontact — those are instant.
Is paying with you secure?
Yes. All payments run through the secure payment environment of Shopify Payments and the payment partner belonging to your method. The connection is encrypted.
We don't see or store your payment details. Your card number or bank details never reach our records; they are processed directly by the payment provider.
Card payments often require an extra verification step via 3D Secure, for example with a code from your bank or through your banking app.
How we handle your data is set out in our privacy policy.
Business customers and VAT
VAT-free ordering with an EU VAT number
Business customers within the EU but outside the Netherlands can order VAT-free with a valid EU VAT number: an intra-Community supply at 0 percent.
You enter your VAT number during checkout. The field only appears once you have filled in a company name.
- In your cart, click Checkout.
- Fill in the company name in your address details.
- The VAT number field appears directly below it.
- Enter the number including the country code, without spaces or punctuation, for example DE123456789.
- If the number is valid and the delivery goes to an EU country other than the Netherlands, the VAT is removed from the total.
We verify VAT numbers through VIES. If your number is not valid there, we charge VAT. Without a company name the field does not appear. Customers with a Dutch delivery address always pay VAT, even with a VAT number.
Check the total amount before you complete your order. Once an invoice has been issued, we cannot convert it to VAT-free afterwards.
Can I add my VAT number afterwards?
No. An invoice that has already been issued can't be converted into a VAT-free invoice.
That isn't unwillingness. For tax purposes, issued invoices may not simply be amended, and as a business you are responsible for entering your VAT number correctly during the order process.
Not sure it will go right? Contact us before you order and we'll walk through it together. Afterwards there is nothing we can do.
Where do I find my invoice?
In two places.
In the order confirmation. The email you receive right after ordering contains a button to download the invoice as a PDF.
In your account. Log in to your account, go to Orders, click the order in question and choose Download invoice. This route always works, even if you've lost the email.
Need an adjusted invoice for your bookkeeping, or is the download button missing? Get in touch with us.
Can I buy on invoice?
Approved business customers can order on invoice, with a payment term of 14 days from receipt.
Here's how to apply:
- Create an account in our webshop.
- Enter a valid VAT number.
- Email us requesting activation.
We assess each application individually and may decline it without giving a reason. Once approved, we open the payment option for your account.
What happens if you pay late
If an invoice isn't settled within the term, we set the account straight back to prepayment. That happens after a single instance. You can still place further orders, but with immediate payment.
In addition, the statutory rules for commercial transactions between businesses apply to late payment: statutory commercial interest and collection costs may be charged.
Refunds and prices
When do I get my money back?
On withdrawal we refund within 14 days of your notification, including the standard outbound shipping costs. We may wait until we have the product back or until you have shown that you sent it.
We refund via the same payment method you paid with, unless you expressly agree to something else. There are never any costs attached.
If you paid with Klarna, the refund goes through Klarna. You'll see the correction in the Klarna app or on your adjusted invoice.
How long it takes for the amount to appear in your account depends on your bank or card issuer. Allow a few extra working days.
Are your prices including VAT?
You can choose. At the top of every page there's a switch between including and excluding VAT. Consumers see the price including VAT by default, as the law requires.
At checkout you always see the full final amount: products, VAT and shipping together, before you pay.
Shipping is calculated separately based on weight and destination. See shipping and delivery for more on that.
Where do I enter a discount code?
Discount codes go in at checkout, in the Discount code field. The discount is applied immediately, so you can see what you'll pay before paying.
Code not working? Check whether it is still valid and whether your order meets the conditions, such as a minimum amount or a specific product group. Codes usually can't be combined.