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Customerservice - Payment
Pay
- Klarna
- iDeal
- Bancontact/Mister Cash
- Sofortbanking
- PayPal
- Prepayment
- Credit card payment
- Add VAT number afterwards
Pay later with Klarna Invoice is only for private individuals!
- From January 11, 2022, customers from Belgium and the Netherlands will have a 30-day payment term at Klarna: Pay later.
WHO IS KLARNA?
Klarna has been selected by Siliconesandmore.com as its partner for all invoice payments. Klarna is a Swedish company (registered with the Swedish Chamber of Commerce under number 5556737-0431) and one of the European market leaders in invoice payments. Klarna is also registered with De Nederlandsche Bank (the Dutch Central Bank) as a credit provider.
HOW DO I PLACE AN ORDER WITH A KLARNA INVOICE?
- Choose to pay by Klarna Invoice.
- Please carefully review all information on the payment page of our partner Klarna. When you make a purchase, Klarna will perform a credit check on your personal information.
Important: Your order is only completed once the form has been confirmed. - The form will be securely sent to our partner Klarna after the confirmation has been received. Klarna will then determine whether payment by invoice is possible with your order. If so, you'll be redirected directly to the payment confirmation page. You don't need to take any further action after this; we'll take care of the rest!
- Once your order is shipped, you'll receive a shipping confirmation (sent by siliconesandmore) and an email with the invoice (sent by Klarna). You have 14 days, starting from the date of shipment, to pay for your order. Important: The invoice is always sent by email. Due to technical reasons, it's unfortunately not possible to include the invoice with your order.
Why do I have to provide my personal information?
Our partner Klarna performs a credit check to ensure secure payments. This protects you, Klarna, and siliconesandmore.com against fraud and misuse. The check is primarily performed by processing certain personal data essential for a successful transaction. This personal data is used within a legal framework and is treated confidentially and securely; it is used exclusively for the credit check.
I cannot pay and/or cannot choose to pay by Klarna Invoice.
If you weren't able to choose to pay by Klarna Invoice, it's possible that the billing and shipping addresses don't match. If you reached the Klarna payment page but couldn't complete the payment, there could be several reasons:
You entered a field incorrectly (for example, a space between the street and street name); in this case, Klarna may not have been able to perform a credit check. We invite you to check all fields and restart the process.
You haven't yet received approval to pay by invoice. The reasons for this are: you are a minor; the order amount is extremely high; or you have outstanding invoices with Klarna. In this case, we invite you to select a different payment method.
Important: Klarna is an independent organization and assumes full responsibility for approving or rejecting all transactions based on the credit check. Siliconesandmore.com has no authority whatsoever to approve or reject a payment made via Klarna Invoice. Please feel free to contact our partner Klarna's customer service for any questions or if you suspect an error (Mon-Fri, 8:00 AM - 5:00 PM at +31 (0)20 262 81 80).
I HAVE A COMPLAINT / I WOULD LIKE TO REQUEST A PAYMENT DEFERRAL
If you would like more information or to file a complaint about your invoice, please log in to My Klarna or contact our partner Klarna's customer service: 020 262 81 80 (Mon-Fri 8:00 AM - 5:00 PM). Klarna's FAQ: www.klarna.com/nl/klantenservice
You can check the status of your transaction, print the invoice and request a payment extension via My Klarna .
You can check the status of your transaction, print the invoice and request a payment extension via My Klarna .
iDeal
iDEAL is an online payment method that allows you to pay for your online purchases securely and easily. The system connects directly to your online banking program when you make an online purchase. You don't need to register, download files, or create an account to use iDEAL. If you use online banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank, or Van Lanschot Bankiers, you can pay directly with iDEAL. You'll then pay quickly and easily within your own bank's familiar online payment environment. Pay just the way you're used to.
Paying with iDEAL takes just a few steps:
- Order a product.
- Choose iDEAL as your payment method.
- Select the bank where you already manage your banking online.
- You will be taken directly to your bank's familiar internet banking program.
- The relevant details of your purchase have already been filled in.
- You approve the payment in the manner you are familiar with.
- You will receive a confirmation from your bank.
- You return to the webshop, order and payment successful!
Want to know exactly how paying with iDEAL works? This demo will show you step by step how the payment process works, from shopping cart to payment confirmation. You'll quickly see how simple it all is!
Bancontact/Mister Cash
With Bancontact/Mister Cash, you can pay for online purchases securely and easily in your trusted online payment environment, using your own bank's specific security methods. As an online banker, you can use Bancontact/Mister Cash directly, without having to register or install special software. Belgian customers who bank with the following banks: Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank, and VDK Spaarbank can easily make online payments via Mister Cash/Bancontact.
Paying with Bancontact/Mister Cash is quick and easy. Your purchases are paid for in seconds. Simply click the Bancontact/Mister Cash logo in the list of payment methods.
Bancontact/Mister Cash payments are processed like credit cards, using the card number and expiration date. In a second step, the cardholder must identify themselves in a secure screen provided by their own bank, similar to online banking. This is done through the web banking security system. The first step is the same as with a credit card: entering information and the card number (this number is found on the latest generation of cards).
Sofortbanking
Sofortbanking is a direct payment method from Payment Network AG. With Sofortbanking, you can easily make a bank transfer for the desired amount via your online banking during the ordering process. The merchant receives a real-time confirmation from Sofortbanking after completion. This allows them to ship stocked goods and digital products immediately, meaning you receive your purchases faster. Sofortbanking meets the high security standards of online banking and offers TÜV-certified data protection. You don't need to register or use a credit card. You pay easily, securely, and quickly directly through your online banking account.
To the Sofortbanking website
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PayPal
With PayPal, you can pay online safely and easily, anytime, anywhere. Your financial information is stored securely and not shared with third parties. Paying with PayPal in our webshop is free. Any transaction fees are passed on to the seller, so you can shop easily online without any extra costs. You can pay via PayPal using your bank account or credit card. PayPal also offers buyer protection, which means that if the product is not delivered or does not match the seller's description, PayPal will refund the full amount, including shipping costs.
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Prepayment
You can also choose to transfer the total amount to one of our accounts yourself. Please note that any additional (bank) fees will be your responsibility. Our bank details are listed again below. You can also find our bank account number in the confirmation email you receive after completing your order. Once we receive your payment, we will ship your order as quickly as possible. Always include your order number with your payment. This expedites the validation process, allowing your order to be shipped more quickly.
Bank details:
- Bank: Rabobank
- Account number: 0137 0712 13
- SWIFT number: RABONL2U
- IBAN number: NL50 RABO 0137 0712 13
- In the name of: Siliconesandmore
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Credit card payment
To complete your credit card payment, please enter the following information: credit card number, expiration date, CID/CVC code (often found on the back of the credit card), and the cardholder's name. For credit card payments, we partner with Mollie BV, a recognized company that processes payments for businesses. If you return (part of) your order, the credit will be refunded to your credit card within six weeks.
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Add VAT number later
Unfortunately, it's not possible to convert a VAT invoice to a VAT-exempt invoice afterward . It's crucial that you enter a correct VAT number during the ordering process. This is due to legal regulations regarding VAT and administrative obligations.
Here are some reasons why this isn't possible:
-
Legal requirements : Once issued, invoices cannot simply be amended. The Dutch Tax and Customs Administration imposes strict requirements on invoicing and the correct reporting of VAT numbers. Correctly reporting the VAT number is essential for an accurate and legally valid invoice.
-
Administrative consistency : Changing an invoice later can lead to inconsistencies in your records. It's important that your records match the original invoice.
-
Tax responsibility : As a business owner, you are responsible for correctly reporting VAT on your invoices. It is your responsibility to enter the correct VAT number during the ordering process.
If you have any questions or need help entering the correct VAT number, please contact our customer service before placing your order. This way, we can assist you and ensure your invoice is generated correctly.
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Purchase on invoice (for business customers)
Business customers at Siliconesandmore.com can use the option to order on invoice .
For this we ask the following:
1. First, create an account at siliconesandmore.com
2. When creating the account, please enter your VAT number correctly.
3. Then send an email to info@siliconesandmore.com requesting that your account be approved for post-payment.
Once we've verified your information and everything is correct, we'll activate the "Pay later by invoice" payment method for your account. From that point on, you can easily place orders without having to pay immediately.
The payment term for deferred payment is 14 days after receipt of the shipment .
Bank details:
- Bank: Rabobank
- Account number: 0137 0712 13
- SWIFT number: RABONL2U
- IBAN number: NL50 RABO 0137 0712 13
- In the name of: Siliconesandmore
- Ovv Order number
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Enter VAT number for business orders
Business customers within the EU (outside the Netherlands) can order without VAT (0% intra-Community delivery). To qualify, you must enter your valid EU VAT number in your shopping cart , not at checkout .
When you enter your VAT number in the correct place, the VAT will be automatically removed in the next step of the ordering process.
Below you can see where the field is located in the shopping cart:
Please note: If you try to enter your VAT number at checkout, it will not be processed correctly and you will still be charged VAT.