Payment

At checkout you'll see which methods are available for your country. We charge in euros.

• iDEAL – directly through your own bank, the standard in the Netherlands
• Bancontact – the standard in Belgium
• Klarna – pay later, consumers only
• PayPal
• Credit card – Visa, Mastercard, Maestro, American Express and Union Pay
• Apple Pay and Google Pay
• MobilePay
• On invoice – approved business customers only
• Card or cash – when collecting in Heerlen

We don't charge a surcharge for any payment method. The price you see in the cart is the price you pay, plus the shipping costs, which you see before checking out.

Bank transfer is deliberately not on this list: we only offer it on the basis of a quotation. See the question below.

Klarna Pay later is only available to consumers. For customers in the Netherlands and Belgium the payment term is 30 days; in other countries Klarna shows you the term.

How it works:

1. Choose Klarna at checkout.
2. Enter your details on the secure Klarna page. Klarna runs a quick credit check.
3. Once approved, you complete the order.
4. When the order ships, you receive the invoice from Klarna.

Klarna not working? That can be due to a different billing and delivery address, a high order value, your age, outstanding Klarna invoices or a declined credit check. Klarna decides this independently; we have no influence on it and can't see the reason either. In that case, choose another payment method.

Questions about a Klarna invoice? Contact Klarna directly via the app or their customer service. They manage the payment, not us.

We only offer bank transfer on the basis of a quotation. It's not a payment method you can choose at checkout.

This mainly applies to larger or business orders, orders where transport has to be calculated separately, and deliveries outside the EU.

How it works:

1. Email us which products and quantities you need, with the delivery address.
2. You receive a quotation with the total price including transport.
3. If you agree, we send a pro forma invoice with our bank details and your order number.
4. As soon as the payment is in our account, your order goes out. Allow one to two working days of processing time at the bank.

Always include the order number with your transfer. Without it we can't match your payment and your order will be held.

In a hurry and it's a regular order? Then choose an instant method such as PayPal, credit card, iDEAL or Bancontact.

Yes. All payments go through the secure payment environment of Shopify Payments and the payment partner that belongs to your method. The connection is encrypted.

We don't see or store your payment details. Your card number or bank details never reach our records; they are processed directly by the payment provider.

Credit card payments often ask for an extra verification step via 3D Secure, for example with a code from your bank or through your banking app.

Read how we handle your data in our privacy policy.

Business customers within the EU but outside the Netherlands can order VAT-free with a valid EU VAT number: an intra-community supply at 0 per cent.

You enter your VAT number at checkout. The field only appears once you've entered a company name.

1. In your cart, click Checkout.
2. Enter the company name with your address details.
3. The field for your VAT number appears directly below.
4. Enter the number with its country code, without spaces or punctuation, for example DE123456789.
5. If the number is valid and delivery goes to an EU country other than the Netherlands, the VAT disappears from the total.

We check VAT numbers through VIES. If your number isn't valid there, we charge VAT. If you don't enter a company name, the field doesn't appear. Customers with a Dutch delivery address always pay VAT, even with a VAT number.

Check the total before you complete the order. We can't convert an invoice already issued into a VAT-free invoice afterwards.

Ordering for business more often? With a business account your VAT number is stored in your account, so the reverse charge is applied correctly on every order.

No. We can't convert an invoice that has already been issued into a VAT-free invoice.

That's not unwillingness. For tax purposes, issued invoices may not simply be changed, and as a business you are responsible for entering your VAT number correctly during the order process.

Not sure it'll go right? Contact us before you order and we'll go through it together. Afterwards there's nothing more we can do.

In two places.

In the order confirmation. The email you receive straight after your order contains a button to download the invoice as a PDF.

In your account. Log in to your account, go to Orders, click the order in question and choose Download invoice. This route always works, even if you've lost the email.

Need an adjusted invoice for your accounts, or is the download button missing? Then contact us.

Approved business customers can order on invoice, with a payment term of 14 days after delivery.

To do so, apply for a business account with your company registration and VAT number. We review every application within 3 working days and may reject an application without giving a reason. Once approved, you order while logged in and choose pay on invoice at checkout.

What happens if you pay late
If an invoice isn't paid within the term, we immediately switch the account back to prepayment. That happens after the first time. You can keep placing follow-up orders, but with immediate payment.

In addition, the statutory rules for commercial transactions between businesses apply to late payment: statutory commercial interest and collection costs may be charged.

On withdrawal we refund within 14 days of your notification, including the standard shipping costs of the original delivery. We may withhold the refund until we have received the product back or until you have shown that you've sent it.

We refund using the same payment method you paid with, unless you expressly agree otherwise. This never costs you anything.

If you paid with Klarna, the refund goes through Klarna. You'll then see the correction in the Klarna app or on your adjusted invoice.

How long it takes for the amount to show in your account depends on your bank or credit card company. Allow a few extra working days.

Yes. All prices in the webshop include VAT, as the law requires for consumers. On every product page and in the cart, the amount excluding VAT is also shown directly below the price, handy if you're ordering for business.

At checkout you always see the full final amount: products, VAT and shipping costs together, before you pay.

Shipping costs are calculated separately based on weight and destination. See shipping and delivery time for more.

You enter discount codes at checkout, in the Discount code field. The discount is applied straight away, so you see what you'll pay before you pay.

Code not working? Check that the code is still valid and that your order meets the conditions, such as a minimum amount or a specific product group. Codes usually can't be combined.