Terms of service

Terms and conditions

Version 10, valid from 9 September 2026. This version replaces all earlier versions. The terms that applied at the time you placed your order govern that order.

Note that part of these terms applies only to consumers and part only to business buyers. This is stated at each clause.

Article 1. Who we are, scope and availability of these terms

1.1 Siliconesandmore.com is a trade name of Nedform B.V., Koperslager 4, 6422 PR Heerlen, the Netherlands. Nedform B.V. is your contracting party. Full company details are in article 16.

1.2 These terms apply to all offers, orders and agreements with Siliconesandmore.com, unless otherwise agreed in writing.

1.3 We make these terms available to you before the agreement is concluded, in a form you can save and print. You also receive them as a link or attachment with your order confirmation. Would you like a paper copy? Request one free of charge at info@siliconesandmore.com.

1.4 The customer's own general or purchasing terms do not apply unless we have accepted them in writing. This also applies if we perform the delivery without reservation while aware of such terms.

1.5 Deviations from these terms apply only if we have confirmed them in writing.

1.6 If any provision of these terms is void or voidable, the remaining provisions stay in force. The provision concerned is replaced by a valid provision that comes as close as possible to its intent.

Article 2. Consumer or business buyer, and where you are buying from

2.1 You are a consumer if you buy for purposes outside your trade, business, craft or profession.

2.2 Consumers in the EU and EEA. Mandatory EU consumer law applies to you, including a 14 day right of withdrawal and a statutory conformity period of at least two years. Where these terms deviate from that law to your detriment, the law prevails.

2.3 Consumers in the United Kingdom. You have an equivalent 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and statutory rights under the Consumer Rights Act 2015. Nothing in these terms limits those rights.

2.4 Consumers outside the EU, EEA and the UK. No EU or UK statutory withdrawal right applies to your order. Our voluntary 30 day return service still applies, on the conditions stated in our refund policy.

2.5 You are a business buyer if you buy for your company, profession or institution. If you place an order in a company name, or provide a company registration or VAT number, we treat the order as a business order.

2.6 Not sure, or you disagree with the classification? Contact us at info@siliconesandmore.com. Where there is reasonable doubt we apply the interpretation most favourable to you.

Article 3. Offers and formation of the agreement

3.1 Offers are without obligation, apply while stocks last and within any stated period.

3.2 The agreement is concluded at the moment we confirm your order by email. An automatic acknowledgement of receipt does not in itself constitute acceptance unless it expressly states so.

3.3 Images, colours and descriptions represent the product as accurately as possible. Minor deviations do not give rise to a claim for damages or rescission. If what is delivered differs materially from what was offered, article 8 applies.

3.4 Obvious clerical, printing or calculation errors in prices, offers or product information are not binding on us. We report such an error as soon as possible and give you the choice between the corrected price and cancelling free of charge.

3.5 We sell products classified as hazardous substances. We do not supply these products to persons under 18. We may refuse an order or require age verification.

Article 4. Prices

4.1 For consumers, prices are shown including VAT and excluding shipping costs.

4.2 For business buyers, prices may be shown excluding VAT. You can switch between displays including and excluding VAT on the website. VAT treatment on the invoice follows the applicable statutory rules, including the reverse charge mechanism on intra-Community supplies to a valid VAT identification number.

4.3 Shipping costs are shown before you complete your order and are calculated on the delivery address and the weight of the shipment. See our shipping policy.

4.4 On deliveries outside the EU, import duties, import VAT and customs clearance charges may apply. These are for the customer's account unless agreed otherwise in writing.

4.5 Prices are subject to change. For an order already confirmed, the price stated in the order confirmation applies.

Article 5. Payment

5.1 The payment methods shown at checkout are available. Which methods those are may vary by country and by order.

5.2 Orders are shipped after payment has been received, unless a different payment arrangement has been agreed in writing.

5.3 Business buyers only. Where payment on account has been agreed in writing, the payment term is fourteen days after delivery. On expiry of that term the business buyer is in default without further notice and owes statutory commercial interest under article 6:119a of the Dutch Civil Code, together with extrajudicial collection costs under Dutch law on collection charges.

5.4 Consumers only. In the event of late payment we first send a free reminder allowing fourteen days to pay. Only after that period do statutory interest and collection costs become payable, subject to the statutory scale and minimum amounts.

5.5 Business buyers only. The business buyer may set off or withhold payment only where its counterclaim is undisputed or has been established by a final court decision. This restriction does not apply to consumers.

Article 6. Delivery, delivery time and risk

6.1 Delivery is made to the address supplied by the customer, who is responsible for its accuracy. If the address is incorrect or incomplete, the cost of reshipment is for the customer's account.

6.2 Stated delivery times are indicative and are not deadlines of the essence, unless expressly agreed otherwise.

6.3 Consumers in the EU, EEA and UK only. We deliver within thirty days of the agreement being concluded, unless a longer period has been agreed. If we fail to do so, you may set a reasonable additional period. If we still fail to deliver, you may rescind the agreement. We then refund any amount already paid without delay, and no later than fourteen days.

6.4 Non-stock items are supplied as soon as possible. We inform you of the expected delivery time.

6.5 Risk for consumers. Risk of damage or loss passes at the moment you, or a third party you designated other than the carrier, take physical possession of the products.

6.6 Risk for business buyers. Risk passes at the moment the products are handed over to the carrier, unless a different delivery term has been agreed in writing.

6.7 Does a parcel arrive visibly damaged? Refuse the shipment at the door or have the damage noted on the transport document, and contact us immediately.

Article 7. Retention of title

7.1 All products delivered remain our property until the customer has paid everything owed under the agreement, including interest and costs.

7.2 Business buyers only. While retention of title applies, the business buyer may not pledge the products or give them as security to third parties. If the buyer processes or mixes the products, we acquire joint ownership of the resulting item in proportion to the invoice value of our products. The buyer holds that item for us.

7.3 Retention of title does not affect the passing of risk, which is governed by article 6.

Article 8. Withdrawal, returns and warranty

8.1 The full arrangement for withdrawal, returns, warranty and refunds is set out in our refund policy. That policy forms part of these terms. Where the policy differs from this article, the policy prevails.

8.2 Consumers in the EU, EEA and UK only. You have a 14 day withdrawal period starting the day after receipt. You can submit your withdrawal using the Withdraw from the contract link at the bottom of every page of our website, using the model form, or by email. We do not make the exercise of your withdrawal right conditional on a phone call or chat conversation.

8.3 Consumers only. On top of the statutory 14 days we offer a 30 day return window. The conditions are set out in the refund policy. This voluntary return window does not affect your statutory rights.

8.4 Business buyers only. No statutory right of withdrawal applies. Our business return policy is set out in the refund policy. Returns are possible only after prior written approval.

8.5 Business buyers only. The business buyer inspects the shipment immediately on delivery for quantities, transport damage and packaging condition. Visible defects and transport damage must be reported in writing within five working days. Latent defects must be reported without delay after discovery, and in any event within the shelf life of the product. Claims lapse if notice is not given in time.

8.6 Excluded from withdrawal and return are, among others, custom-made products and formulations mixed or adapted to specification, products with a limited shelf life, sealed products whose seal has been broken for health protection or hygiene reasons, and products irreversibly mixed with other products after delivery.

Article 9. Safety, use and hazardous substances

9.1 For products that fall within its scope, we supply a safety data sheet in accordance with article 31 of the REACH Regulation. It is available on the product page and sent on request. Read it before use.

9.2 The customer is responsible for safe storage, processing and disposal of the products, and for the use of appropriate personal protective equipment.

9.3 The customer assesses whether a product is suitable for its application. Our technical advice is based on the information available at the time and is given without obligation. No rights as to fitness for a particular purpose can be derived from that advice.

9.4 Products classified as dangerous goods for transport may not be returned using an ordinary parcel service without prior consultation. See the refund policy.

9.5 If the customer resells or onward-supplies our products, the customer is responsible for compliance with the obligations that apply, including labelling, safety information, supply restrictions and transport regulations.

Article 10. Liability

10.1 For consumers. We are liable in accordance with the law. Nothing in these terms limits or excludes our liability under statutory product liability rules, our liability for death, personal injury or damage to health, or our liability in cases of intent or wilful recklessness.

10.2 Business buyers only. Our liability towards the business buyer is limited to the invoice value of the delivery concerned. We are not liable towards the business buyer for indirect loss, including consequential loss, loss of profit, lost savings, production loss, recall costs and damage suffered by third parties.

10.3 The limitations in article 10.2 do not apply in cases of intent or wilful recklessness on the part of our management, nor to the extent that mandatory law does not allow them.

10.4 The customer indemnifies us against third party claims arising from incorrect use, incorrect processing or incorrect onward supply of the products by the customer. This indemnity does not apply to consumers.

Article 11. Force majeure

11.1 In the event of force majeure our obligations are suspended for the duration of the event.

11.2 Force majeure includes fire, strikes, government measures, export restrictions, transport disruption, carrier failure, disruption of energy supply or the internet, and failures by upstream suppliers that we could not reasonably have foreseen or prevented.

11.3 If force majeure lasts longer than sixty days, either party may rescind the agreement in writing in respect of the part not performed. Amounts already paid for products not delivered are refunded within fourteen days.

Article 12. Complaints

12.1 You can submit complaints about our products or service to info@siliconesandmore.com or through our contact form.

12.2 We acknowledge receipt of your complaint within five working days and respond substantively within fourteen days. If we need longer, we tell you within that period and indicate when you can expect a substantive reply.

12.3 When complaining about a product, quote the order number and, if available, the batch or lot number.

Article 13. Intellectual property

13.1 All content on our website, including texts, photographs, videos, product documentation and design, is the property of Nedform B.V. or its licensors.

13.2 Use of that content without our prior written consent is not permitted, other than use for your own private purposes and quotation as permitted by law.

Article 14. Personal data

14.1 We process personal data in accordance with the General Data Protection Regulation. Which data we process, which categories of recipients we share data with and what rights you have are set out in our privacy policy.

14.2 We engage third parties to perform the agreement, including carriers, payment service providers and software suppliers. They receive only the data needed for that purpose.

Article 15. Governing law, jurisdiction, changes and language

15.1 Dutch law applies to all agreements. The United Nations Convention on Contracts for the International Sale of Goods is excluded.

15.2 For consumers. The choice of law in article 15.1 does not deprive you of the protection of mandatory provisions of the law of the country where you have your habitual residence.

15.3 Business buyers only. Disputes are submitted to the competent court in the district of Limburg, the Netherlands. We are also entitled to bring proceedings before the court of the business buyer's own place of business.

15.4 For consumers. Disputes may be brought before the court that has jurisdiction under the applicable law. We prefer to resolve a dispute by agreement first.

15.5 We may change these terms. A change applies only to agreements concluded after its effective date. The terms in force when you placed your order always govern that order.

15.6 These terms are also available in Dutch and German. The version in the language in which the agreement was concluded is the authoritative one.

Article 16. Company details

Nedform B.V., trading as Siliconesandmore.com
Koperslager 4
6422 PR Heerlen
The Netherlands
Email: info@siliconesandmore.com
Chamber of Commerce (KvK) number: 14085324
VAT identification number: NL8146.05.941.B01

See also:

• Refund policy
• Shipping policy
• Privacy policy
• Customer service
• Contact