Customer service

How can we help?
Here you'll find everything about ordering, shipping, returns and payment. Still stuck? Just get in touch.

Get in touch

Ordering and delivery

  • basket

    Ordering

    The ordering process, business accounts and VAT-free ordering within the EU.

    View ordering info

  • box

    Shipping & delivery times

    Shipping costs, delivery times per country and track & trace.

    View shipping info

  • return

    Warranty & returns

    30-day right of return. How to register a return.

    View return policy

  • payment

    Payment methods

    iDEAL, Klarna, credit card and pay-later options.

    View payment methods

Terms and documents

  • coupon

    Terms & Conditions

    Read the terms

  • cancel

    Withdrawal form

    Go to the form

  • shield

    Privacy policy

    Read the privacy policy

  • list

    Disclaimer

    Read the disclaimer

  • store

    Imprint

    Go to the imprint

  • star

    Your experience

    View experiences

Still no answer?

  • information

    A technical question about a product?

    Curing problems, Shore hardness, mixing ratios and step-by-step guides are all in the Information Centre.

    Go to the Information Centre

  • chat

    Prefer to contact us directly?

    Ask your question via the contact form or email us. We reply as quickly as we can on working days.

    Go to contact

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