Customer service
How can we help you?
Below you'll find everything about ordering, shipping, returns and payment. Can't find what you need? Feel free to contact us.
Ordering and delivery
Ordering
View ordering infoOrdering process, business orders and VAT-free ordering within the EU.
Shipping & delivery time
View shipping infoShipping costs, delivery times per country and track & trace.
Warranty & returns
View return policy30-day right of return. How to register a return.
Payment methods
View payment methodsiDEAL, Klarna, credit card and pay later.
Terms and documents
Terms and conditions
Read the termsWithdrawal form
Go to the formPrivacy policy
Read the privacy policyDisclaimer
Read the disclaimerImpressum
Go to the imprintYour experience
View experiences
Haven't found an answer yet?
Technical question about a product?
Go to the Information CentreCuring problems, Shore hardness, mixing ratios and guides can be found in the Information Centre.
Prefer direct contact?
Go to contactAsk your question via the contact form or email us. We respond as quickly as possible on working days.