Shipping and delivery time

Shipping costs depend on the weight of your order and the country of delivery. You see the exact amount at checkout, before you pay, never afterwards.

We charge shipping separately rather than building it into the product price. That way you only pay for what you order, and you see exactly where your money goes. We deliberately don't offer products with “free shipping”: those costs are simply hidden in the price.

For heavy shipments over 150 kg we make a separate transport calculation. Just complete your order or email us beforehand for a quotation.

If you choose pickup, you pay no shipping costs.

Orders received and paid on working days within our opening hours are usually shipped the same day. Orders placed outside those hours or at the weekend go out on the next working day.

Indication after shipping:

• Netherlands – usually the next working day
• Belgium and Germany – usually within 2 working days
• Rest of the EU – typically 4 to 5 working days
• Outside the EU – 5 to 14 days, depending on destination and customs

These are the carrier's indications, not guarantees. By law we deliver within 30 days of your order at the latest, unless we agree otherwise. If that isn't possible, we'll let you know and you can cancel the purchase free of charge.

In a hurry? Get in touch and we'll see what's possible.

Depending on destination, weight and dimensions, we ship with PostNL, DHL or DPD. At checkout you'll see which options are available for your address, including pickup points near you.

To prevent transport damage, we pack everything in new double-wall corrugated boxes. If your parcel still arrives damaged, refuse it at the door and let us know that you refused it and why.

As soon as we hand your parcel to the carrier, you automatically receive an email with a tracking link.

Haven't had that email yet? Then your order is still being processed. That may be because the payment hasn't been completed or because we're still packing.

You can also always find your orders and their status in your account.

The carrier usually makes a second delivery attempt, or leaves the parcel at a nearby pickup point. You'll be notified by email or with a card through your letterbox.

How long the parcel stays at the pickup point depends on the carrier (7 days with PostNL). If it isn't collected, it comes back to us.

Still want to receive the parcel after that? Contact us. Please note that we'll then have to charge the new shipping costs.

Yes. At checkout you can enter a different delivery address. The billing address is the address on the invoice; the delivery address is where the parcel is delivered.

Handy if you're sending something directly to a customer, a work address or as a gift.

First check your tracking and your letterbox, and see whether the parcel is with neighbours or at a pickup point.

If something really has gone wrong, your parcel is lost, damaged or something is missing, contact us. Until delivery, the risk of damage and loss lies with us, so we'll sort it out together.

One exception: if a parcel can't be delivered because of an incorrect or incomplete address, or isn't collected from the pickup point, it comes back to us and we have to pass on the transport costs. So check your address details carefully.

We don't ship on Dutch public holidays. Orders received on such a day are processed on the next working day.

In busy periods, especially December, delivery may take longer than usual. Place your order well in advance in those weeks.

We announce different opening hours and closing days on the website in advance.

As a consumer you have a statutory cooling-off period of 14 days after receiving your order. You don't have to give a reason.

We give you 30 days. That's longer than the law requires.

You notify us of the withdrawal via the withdrawal form, by email (info@siliconesandmore.com) or in writing. You then have another 14 days to return the product.

After receiving your notification, we refund within 14 days, including the standard shipping costs you paid with the order. If you chose a more expensive shipping method when ordering, we refund the standard rate. The cost of returning the item is at your expense.

We may withhold the refund until we have received the product back or until you have shown that you've sent it.

Yes, by law the right of withdrawal doesn't apply to some products:

• Made-to-measure or customised products, such as formulations mixed specially for you or quantities filled outside our standard range
• Sealed goods that are not suitable for return for reasons of health protection or hygiene, once the seal has been broken
• Goods that, after delivery, have been inseparably mixed with other items

You may unpack and inspect a product as you would in a shop. If you go further, for example by mixing components or opening a container, we may charge for loss of value.

Not sure whether something can be returned? Ask us before you open it.

You're always entitled to a product that meets what you may reasonably expect. That's the statutory legal guarantee, and it applies regardless of any commercial warranty.

With chemical products, processing determines the result. So follow the instructions on the technical data sheet exactly. If the end result is off even though you worked exactly as instructed, contact us, preferably with photos and the mixing ratio you used.

We assess the product once we receive it and offer a suitable solution: repair, replacement or refund. If it turns out the instructions weren't followed, we unfortunately can't cover any costs incurred.

Also mind the shelf life: silicones, resins and hardeners have a limited shelf life and are sensitive to moisture and temperature.

Let us know via the contact form or by email. Describe your complaint as fully as possible and include your order number.

We acknowledge your complaint within 14 days and give a substantive response within that period. If we need longer, we'll let you know when you can expect an answer.

If we can't resolve it together, you can turn to the competent court or a recognised dispute resolution body in your country. Consumers in the EU can also contact the European Consumer Centre in their own country for free advice on cross-border purchases.

Choose pickup at checkout. You first receive a confirmation of your order, then a second email as soon as everything is ready. Wait for that second email before you come by.

Pickup address
Nedform BV
Koperslager 4
6422 PR Heerlen
The Netherlands

Opening hours
Monday to Thursday: 08:30 – 17:00
Friday: 08:30 – 15:00

Please announce your visit in advance by email to info@siliconesandmore.com and we'll make sure everything is ready. You can also order on site; you then pay by card or cash.