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Shipping policy
Delivery & shipping
Shipping costs
We charge shipping costs to cover picking, packing and sending your order. Shipping costs are calculated automatically at checkout based on your delivery address and the weight of the shipment. You see the exact amount before you complete payment.
Prices shown to consumers include VAT and exclude the shipping costs described here.
We ship within the Netherlands, Belgium, Germany, other EU countries and worldwide. For international deliveries, the available shipping options and costs are also shown before payment.
On deliveries outside the EU, customs duties, import VAT and clearance charges may apply. These are payable by the recipient.
Questions about shipping to your country? Email info@siliconesandmore.com.
Heavy, bulky or non-standard shipments
Our standard rates apply to parcel shipments. If your order exceeds the maximum parcel weight for your destination, or involves drums, pallets or temperature-sensitive goods, we cannot calculate shipping automatically in the webshop.
In that case we contact you after your order with a statement of the transport costs. We ship only after you have approved those costs. We do not invoice costs afterwards that you did not agree to in advance.
Want to know where you stand before ordering? Request a quote at info@siliconesandmore.com.
Delivery time
Orders placed and paid on working days before 16:00 CET are usually shipped the same day. Orders after 16:00 or at the weekend are processed on the next working day.
- Netherlands: usually delivered within 1 working day of dispatch
- Belgium and Germany: usually 1 to 2 working days of dispatch
- Other countries: depends on destination and carrier
These times are indicative. Processing may take longer around public holidays or announced closing days.
For consumers in the EU, EEA and the UK we deliver within thirty days of the agreement being concluded, unless a longer period has been agreed. If we fail to do so, you may set a reasonable additional period and then rescind the agreement. See our terms and conditions.
Delivery address
At checkout you can enter a delivery address different from your billing address, for example for a gift or a business delivery. The two do not need to match.
You are responsible for entering the delivery address correctly. If the address is wrong or incomplete, the cost of reshipment is for your account.
Changing your address
Want to change your address after ordering? Email info@siliconesandmore.com as soon as possible with your order number. Once the shipment has been handed to the carrier we can no longer change the address.
With an account you can update your address details yourself for future orders.
Cancelling an order
Want to cancel your order? Use the Withdraw from the contract link at the bottom of every page of our website, or email your name and order number to info@siliconesandmore.com. You do not need to call us or create an account.
If the order has not yet been processed, we cancel it free of charge. If it has already shipped, you can refuse the parcel at the door or use the return procedure. Once the parcel reaches us, we refund the amount.
The full arrangement for withdrawal, returns and refunds is set out in our refund policy.
Passing of risk
For consumers, risk of loss or damage passes only when you, or a third party you designated other than the carrier, take physical possession of the goods. For business buyers, risk passes when the goods are handed over to the carrier.
Collecting your order
Want to collect your order yourself? Choose collection at our location at checkout. Note that this is different from collection at a carrier's service point. You receive an email once your order is ready.
Collection address
Nedform B.V.
Koperslager 4
6422 PR Heerlen
The Netherlands
Opening hours
Monday to Thursday: 08:30 to 17:00
Friday: 08:30 to 15:00
Collection is by appointment. Let us know in advance by email when you are coming.
You can also place an order on site and pay directly by card or in cash.
How is my order shipped?
We ship with PostNL, DHL or DPD, depending on destination and weight. Within the Netherlands we ship with PostNL as standard. For heavier shipments and pallets we use a freight forwarder.
To prevent damage we pack sturdily, using double-walled boxes where needed. Liquids are packed leak-proof and with absorbent material.
Products with hazard symbols
Part of our range is classified as dangerous goods for transport. We pack, label and document these shipments in line with the applicable transport regulations. Some destinations and carriers apply quantity or shipping restrictions. If that affects your order, we contact you.
Want to return such a product? Do not send it back with an ordinary parcel service without consulting us first. The procedure is set out in our refund policy.
Tracking your shipment
Once your order has been handed to the carrier, you automatically receive an email with a Track & Trace link. As long as you have no tracking information, your order is still being processed.
Shipments sent with PostNL can be tracked at postnl.nl.
Not at home for delivery?
If you are not at home, the carrier usually makes a second attempt or takes the parcel to a service point nearby. You receive a card or an email about this. With PostNL your parcel is held there for seven days. More on postnl.nl.
If the parcel is not collected in time, it returns to us. Want it sent again? Contact us. Shipping costs may apply again.
Undeliverable parcels
Check your address details carefully when ordering. Parcels that cannot be delivered because of incorrect or incomplete details, or that are not collected in time at a service point, are automatically returned to us. Additional shipping costs may apply in that case as well.
Damaged or incorrect delivery
Does your parcel arrive visibly damaged? Refuse the shipment at the door or have the damage noted on the transport document, and email us immediately.
Is an item missing, or did you receive something other than what you ordered? Email info@siliconesandmore.com with your order number and, if possible, a photo. We will resolve it as quickly as we can.
Delivery options
Depending on destination and carrier, additional delivery options may be available, such as evening delivery or collection at a service point. Which options apply to your shipment, and whether a surcharge applies, is shown at checkout.
Public holidays and closing days
Shipping and delivery times may differ around public holidays. We do not ship on 24, 25 and 26 December or on 1 and 2 January. Orders received on those days are processed on the next working day.
Volumes at carriers are higher in December and delivery can take longer than usual. Order in good time ahead of the holidays.
Our current closing days are listed on our notices page.
Questions?
Email info@siliconesandmore.com or use the contact form. We reply on working days: Monday to Thursday from 08:30 to 17:00, Friday from 08:30 to 15:00 (CET).
See also: