Warranty, Returns & Right of Withdrawal

Welcome to the customer service page of Siliconesandmore.com. On this page you’ll find everything you’re entitled to: our warranty, your legal right of withdrawal for online purchases, our extended return service, and how to quickly and easily cancel an order. We explain everything in clear, simple language.

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In short

You are protected in three ways:

✓ Warranty — your product must perform as you may reasonably expect
✓ Right of withdrawal — you may cancel an online purchase within 14 days without giving a reason
✓ Extra service — we offer a 30‑day return period and a “not satisfied, money back” guarantee

Want to cancel an order? Use the Submit withdrawal request button at the bottom of every page on our website. It’s the fastest method. How it works is explained below under How to cancel your purchase.

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Warranty

At Siliconesandmore.com you may expect every product to meet what you can reasonably expect under normal use. This is called conformity and is based on statutory warranty.

✓ The average shelf life of each product is listed in the product information sheet
✓ If a problem occurs within a reasonable period with an unopened product, contact us immediately
✓ We respond within 5 working days with a substantive assessment
✓ If it concerns a defect, you will receive a replacement product, a repair, or another suitable solution
✓ If a product must be returned for assessment or replacement, we will reimburse the shipping costs unless agreed otherwise beforehand

Questions about warranty? Email info@siliconesandmore.com or call +31 (0)85 485 83 11.

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How to cancel your purchase (withdrawal function)

⚠️ Important to know
Since 19 June 2026, a new EU rule applies: webshops must provide consumers with a direct digital method to cancel an online purchase. That’s why you’ll find the Submit withdrawal request button at the bottom of every page on our website.

The fastest and easiest way to cancel your purchase is via the Submit withdrawal request button. It’s located in the footer of every page. You don’t need to call or create an account.

Step 1. Click Withdraw the agreement at the bottom of the page

Step 2. Enter your name and order details, such as your order number

Step 3. Confirm that you want to withdraw the purchase

After confirming, you will automatically receive an acknowledgment email. Keep this as proof. We will then process your withdrawal according to the steps under Return procedure.

Prefer to cancel by email or post? That’s also allowed. Use the model form at the bottom of this page, or email your name and order number to info@siliconesandmore.com. The button is the fastest route, not the only one.

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Your legal rights: new EU legislation explained

We believe it’s important that you know your rights. That’s why we explain the legislation around online cancellation separately and in clear language.

What changed on 19 June 2026?

Since 19 June 2026, a new European rule applies in all EU countries: Directive (EU) 2023/2673. This directive supplements existing EU consumer law. The core idea: cancelling an online purchase must be just as easy as placing it.

Previously, cancelling often required finding a form, writing an email, or calling. The EU found this too cumbersome. Therefore, every webshop selling to consumers in the EU must now offer a clear, easy‑to‑find digital cancellation function.

What does this mean for you?

✓ You can cancel your purchase online without logging in, calling, or emailing
✓ The Submit withdrawal request button is available at the bottom of every page during your full 14‑day cooling‑off period
✓ You complete a simple two‑step confirmation: enter your details and confirm
✓ You automatically receive a confirmation email as proof

Does this apply to every purchase?

The right of withdrawal applies to consumer online purchases. Some exceptions remain, such as:

→ Custom‑made products
→ Sealed products whose seal has been broken for hygiene or spoilage reasons

More details can be found under Exceptions to the right of withdrawal.

Buying as a business (B2B)? Then the statutory right of withdrawal does not apply. Our warranty conditions still apply.

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Returns & Right of Withdrawal (distance selling)

As a consumer, you have a legal cooling‑off period of 14 days for online purchases. At Siliconesandmore.com we offer an extended return period of 30 days after receipt as an extra service.

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Statutory right of withdrawal (14 days)

✓ The cooling‑off period starts the day after you receive your order
✓ Within these 14 days you may inspect and assess the product as you would in a physical store, but not use it beyond that
✓ You are only liable for any decrease in value if you use the product more than necessary to assess it
✓ Return shipping costs are your responsibility unless agreed otherwise
✓ After receiving and checking your return, we refund the purchase amount including standard outbound shipping costs (for full returns), within 14 days via the same payment method

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Exceptions to the right of withdrawal

Some products cannot be returned:

→ Custom‑made products, such as color‑mixed topcoats
→ Sealed products whose seal has been broken, if they cannot be returned for hygiene or spoilage reasons

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Our extra service: 30‑day return period

On top of the statutory 14 days, we offer a 30‑day return period, provided:

✓ The product is unused and in its original, undamaged packaging
✓ You register the return within 30 days of receipt
✓ It is not a custom‑made product

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Return procedure

This applies to both the statutory 14 days and our 30‑day service.

Step 1. Register your withdrawal or return

Use the Submit withdrawal request button at the bottom of every page, or email your name and order number to info@siliconesandmore.com

Step 2. Create your return label

Go to our return page, enter the barcode and your postcode, and download your return label

Step 3. Include your packing slip or your name and address details in the shipment

Step 4. Choose your shipping option:

→ PostNL return — use our return page to generate a label
→ Own carrier — you ship yourself and bear the costs

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Return address

Siliconesandmore.com
Attn: Returns
Koperslager 4
6422 PR Heerlen
The Netherlands

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Model withdrawal form

You are not required to use this form; the Submit withdrawal request button is faster. But if you prefer to cancel by email or post, you may copy and send the text below.

To:
Siliconesandmore.com
Koperslager 4
6422 PR Heerlen
info@siliconesandmore.com

I/We hereby notify you that I/we withdraw from our agreement concerning the sale of the following products:

[Description of product(s)]

Ordered on/received on [date]:

Name of consumer(s):
Address of consumer(s):

Signature (only if submitted on paper):

Date:

Strike out what does not apply.

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Not satisfied, money‑back guarantee

We stand behind our products. Does a product not meet the stated specifications or expectations?

✓ Check the product immediately upon receipt
✓ Report a defect or deviation within 14 days to our customer service
✓ If a product fault is confirmed, you will receive a refund or a replacement product

In cases of incorrect use or processing, we unfortunately cannot offer compensation or accept the return.

For full details, see our general terms and conditions.

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