Ordering
Everything about ordering, paying and buying as a business.
Click a question to open the answer. Not finding yours? Just get in touch.
Ordering in our webshop
How do I place an order?
- Find your product using the search bar, the menu or the selection guide.
- On the product page, choose the pack size or variant you want. Many products show a tiered price per kilo, so you can see straight away which pack size works out cheaper.
- Click Add to cart.
- Open your cart using the icon at the top right. Here you can adjust quantities or remove items.
- Click Check out and enter your details.
- Choose your shipping and payment method and complete the order.
You don't need an account to order. With an account your details carry over next time, and you can find your orders and invoices whenever you need them.
Where do I enter a discount code?
Discount codes go in at checkout, in the Discount code field. The discount is applied to the summary immediately, so you can see what you'll pay before paying.
Code not working? Check whether it is still valid and whether your order meets the conditions, such as a minimum amount or a specific product group.
I didn't receive an order confirmation
We send a confirmation by email straight after your order. If nothing has arrived after 30 minutes:
- Check your spam or junk folder.
- Check that you entered the right email address.
- Log in to your account — if the order is listed there, it came through fine.
Can't find it anywhere? Get in touch and we'll sort it out for you.
Can I collect my order?
Yes. Choose collection at checkout. You'll first receive an order confirmation, then a second email once your order is ready.
Collection address
Nedform BV
Koperslager 4
6422 PR Heerlen
The Netherlands
Opening hours
Monday to Thursday: 08.30 – 17.00
Friday: 08.30 – 15.00
Let us know in advance that you're coming, by email or phone. You can also order and pay on the spot.
Changing or cancelling your order
Can I still change my order?
As long as your order hasn't been processed, we can often still adjust something. Because orders placed on working days usually ship the same day, speed matters here.
Call us as soon as you can during office hours. Email takes longer to reach us, and by then your parcel is often already on its way.
Ordered the wrong product? Cancelling and reordering is usually faster than changing.
Can I cancel my order?
If your order hasn't shipped yet, call us during office hours. We'll cancel it and refund your payment.
If your parcel is already on its way, we can't stop it. Two options:
- Refuse the parcel on delivery. Once it's back with us, we refund the purchase amount.
- Accept the parcel and use your right of withdrawal.
Your right of withdrawal as a consumer
By law you have 14 days from receipt to withdraw, without giving a reason. On top of that we give you a longer period of 30 days. Notify us using the withdrawal form, by email or by phone. You then have a further 14 days to send the goods back.
Return shipping costs are yours to bear. We refund within 14 days of your notification, including the standard outbound shipping costs, using the same payment method you paid with. Full terms are in our return policy.
Note: the right of withdrawal applies to consumers, not to business orders.
Can I change my address details?
For a current order: call us straight away. An address change is only possible while the parcel hasn't been handed over to the carrier.
For future orders: change your address yourself in your account. That change only applies to orders you place afterwards.
Always check your address carefully before checking out. Parcels that can't be delivered because of an incorrect or incomplete address come back to us — and then we have to pass on the transport costs.
Ordering as a business
Apply for a business account
Buying as a company, school or institution? With a business account you order on invoice with a payment term of 14 days after delivery, and you get access to our full range, including products and pack sizes that are not visible in the consumer shop. For larger or recurring volumes we agree on pricing with you directly.
To apply, we need your company registration and VAT number. We review your application within 3 working days. Need it sooner? Simply order in the shop as usual, we will link those orders to your account afterwards.
VAT-free ordering with an EU VAT number
Business customers inside the EU but outside the Netherlands can order VAT-free with a valid EU VAT number: an intra-Community supply at 0 percent.
Enter your VAT number on the cart page, not at checkout. If you only enter it at checkout it won't be processed and you'll still be charged VAT.
Go to your cart, enter your VAT number and email address there, and the VAT is removed automatically.
Can I add my VAT number afterwards?
No. An invoice that has already been issued can't be converted into a VAT-free invoice.
That isn't unwillingness but an administrative and tax constraint: issued invoices may not simply be amended, and as a business you are responsible for entering your VAT number correctly during the order process.
Not sure it will go right? Contact us before you order and we'll walk through it together.
Where do I find my invoice?
In two places:
In the order confirmation. The email you receive right after ordering contains a button to download the invoice as a PDF.
In your account. Log in to your account, go to Orders, click the order in question and choose Download invoice. This route always works, even if you've lost the email.
Need an adjusted invoice, for your bookkeeping for instance? Get in touch with us.
Can I buy on invoice?
Approved business customers can order on invoice, with a payment term of 14 days from receipt.
Here's how to apply:
- Create an account.
- Enter a valid VAT number.
- Email us requesting activation.
After checking, we'll open the payment option for your account.
Working safely with our materials
Are your products dangerous?
Part of our range consists of chemical products that are not intended for children. Another part very much is: the products in the Bodycasting category are child-safe and chemical-free.
With every product carrying a hazard label we supply a safety data sheet and a working kit as standard.
Want to know more? Read working safely with chemicals in our Information Centre.
How can I tell whether a product contains hazardous substances?
If one of these pictograms appears on the packaging or on the product page, the product contains a hazardous substance.
For those products you'll find the safety data sheet with the relevant H and P statements. The official explanation of the H statements is on the European Commission website.
Working with polyurethane? Also read handling diisocyanates safely. Since August 2023, training has been mandatory for professional use of products containing more than 0.1% diisocyanates.
