Ordering

1. Find your product using the search bar, the menu or the product finder.
2. On the product page, choose the packaging or variant you want. For many products you'll see a tiered price per kilo, so you can see straight away which pack size is better value.
3. Click Add to cart.
4. Open your cart using the icon at the top right. Here you can change quantities or remove items.
5. Click Checkout and enter your details.
6. Choose your shipping and payment method and complete the order.

You don't need an account to order. With an account your details are filled in automatically next time and you can find your orders and invoices again.

You enter discount codes at checkout, in the Discount code field. The discount is applied to the summary immediately, so you see what you'll pay before you pay.

Code not working? Check that the code is still valid and that your order meets the conditions, such as a minimum amount or a specific product group.

We send a confirmation by email straight after your order. If you haven't received anything after 30 minutes:

• Check your spam or junk folder.
• Check that you entered the right email address.
• Log in to your account. If the order is there, it came through fine.

Can't find it anywhere? Contact us and we'll look into it for you.

Yes. Choose pickup at checkout. You first receive a confirmation of your order, then a second email as soon as it's ready.

Pickup address
Nedform BV
Koperslager 4
6422 PR Heerlen
The Netherlands

Opening hours
Monday to Thursday: 08:30 – 17:00
Friday: 08:30 – 15:00

Please let us know in advance by email to info@siliconesandmore.com that you're coming. You can also order and pay on site.

As long as your order hasn't been processed yet, we can often still adjust something. Because we usually ship orders received on working days the same day, speed matters here.

Email us as soon as possible at info@siliconesandmore.com, with your order number. The sooner your message arrives, the better the chance we can still adjust your order before it's on its way.

Ordered the wrong product? Cancelling and reordering is usually quicker than changing.

If your order hasn't shipped yet, email us as soon as possible at info@siliconesandmore.com, with your order number. We'll cancel it and refund your payment.

If your parcel is already on its way, we can no longer stop it. Two options:

• Refuse the parcel on delivery. As soon as it's back with us, we refund the purchase amount.
• Accept the parcel and use your right of withdrawal.

Your right of withdrawal as a consumer
By law you have a 14-day cooling-off period after receipt, without giving a reason. On top of that we give you a longer period of 30 days. Notify us of your withdrawal via the withdrawal form, by email (info@siliconesandmore.com) or in writing. You then have another 14 days to return the product.

The cost of returning the item is at your expense. We refund within 14 days of your notification, including the standard shipping costs of the original delivery, using the same payment method you paid with. The full terms are in our returns policy.

Please note: the right of withdrawal applies to consumers, not to business orders.

For an order in progress: email us straight away at info@siliconesandmore.com, with your order number and the correct address. An address change is only possible as long as the parcel hasn't been handed over to the carrier.

For future orders: change your address yourself in your account. The change only applies to orders you place afterwards.

Always check your address carefully before checking out. Parcels that can't be delivered because of an incorrect or incomplete address come back to us, and we then have to pass on the transport costs.

Buying as a company, school or institution? With a business account you order on invoice with a payment term of 14 days after delivery and get access to our full range, including products and pack sizes not listed in the consumer webshop. For larger or recurring purchases we agree prices in consultation.

You apply for the account with your company registration and VAT number. We review the application within 3 working days. Until your account is active you can simply order in the webshop; enter your company name and VAT number at checkout.

→ See what a business account offers you

Business customers within the EU but outside the Netherlands can order VAT-free with a valid EU VAT number: an intra-community supply at 0 per cent.

You enter your VAT number at checkout. The field only appears once you've entered a company name.

1. In your cart, click Checkout.
2. Enter the company name with your address details.
3. The field for your VAT number appears directly below.
4. Enter the number with its country code, without spaces or punctuation, for example DE123456789.
5. If the number is valid and delivery goes to an EU country other than the Netherlands, the VAT disappears from the total.

We check VAT numbers through VIES. If your number isn't valid there, we charge VAT. If you don't enter a company name, the field doesn't appear. Customers with a Dutch delivery address always pay VAT, even with a VAT number.

Check the total before you complete the order. We can't convert an invoice already issued into a VAT-free invoice afterwards.

Ordering for business more often? With a business account your VAT number is stored in your account, so the reverse charge is applied correctly on every order.

No. We can't convert an invoice that has already been issued into a VAT-free invoice.

That's not unwillingness but an accounting and tax restriction: issued invoices may not simply be changed, and as a business you are responsible for entering your VAT number correctly during the order process.

Not sure it'll go right? Contact us before you order and we'll go through it together.

In two places:

In the order confirmation. The email you receive straight after your order contains a button to download the invoice as a PDF.

In your account. Log in to your account, go to Orders, click the order in question and choose Download invoice. This route always works, even if you've lost the email.

Need an adjusted invoice, for example for your accounts? Then contact us.

Approved business customers can order on invoice, with a payment term of 14 days after delivery.

To do so, apply for a business account with your company registration and VAT number. We review every application within 3 working days and may reject an application without giving a reason. Once approved, you order while logged in and choose pay on invoice at checkout.

Part of our range consists of chemical products that are not intended for children. Another part is: the products in the Bodycasting category are child-safe.

With every product that carries a hazard label, we supply a safety data sheet and a work kit as standard.

Want to know more? Read working safely with chemicals in our Information Centre.

If there's a hazard pictogram (a red diamond with a black symbol) on the packaging or the product page, the product contains a hazardous substance.

For those products you'll find the safety data sheet with the relevant H and P statements. The official explanation of the H statements is on the European Commission website.

Working with polyurethane? Then also read handling diisocyanates safely. Since August 2023, training has been mandatory for professional use of products containing more than 0.1% diisocyanates.